Tality Call Accounting
Call Accounting is specifically designed for the Hospitality & Service Industry.
Tality Call Accounting allows businesses to gain valuable insight to their company and its telephone related expenses. It’s the telemanagement software of choice for businesses such as assisted-living and nursing home facilities, cruise lines, resorts and spas, hotels, country clubs, in addition to many more.
Talk to an account executive to learn how our solution can immediately start benefiting your organization!
Easy Compatibility
Tality offers a user-friendly system that has the ability to interface with virtually any Property Management System (PMS) in the market today, providing an easy check-in and check-out feature. It captures your SMDR data, prices the call as instructed by you, reformats the priced call information and exports it directly to your PMS system. It provides users with flexible pricing and a choice in how calls are marked up including addition of a surcharge by the minute or by the call, multiply call expenses or a combination of the two.
Never Lose A Single Feature
Alarms for emergency E911 dials and location on property for effective emergency management
- Notifications for credit limit and SMDR failure
- Easy access to profit reports and full range of administrative reports
All reports and bills may be viewed, saved and shared as PDF, Excel, and Word files
Tality Call Accounting is equipped with menus and toolbars that make getting to the necessary screens to retrieve desired information quickly and accurately. Expanded menus and call filter options, enable users to access report data with a variety of search criteria such as, date and time frames, call length, specific phone number, by guest, room number, department, authorization code, trunk and many more.
NOTE: Businesses with various software types, hardware configurations, and operations performed with their system will impact specific recommendations for minimum requirements.
- Permission based access
- Customized billing by guest, user or department
- Surcharges for Toll Free include 800,855,866,877, and 888
- Tracks and reports on all calls, including those that are internal, abandoned and transferred
- And Much More …
Hospitality related organizations understand satisfied clients is critical for businesses to flourish and generate revenue.
An outstanding customer experience leads to testimonials, referrals and repeat business which collectively translates into profit. Using Tality Call Accounting solutions, business owners have a cost effective, easy to use product that helps improve customer satisfaction, quality assurance, and offers a sense of security with emergency 911 alerts and location services.
Download the brochure to see how businesses in the Hospitality & Service industry benefit from Tality Call Accounting
Supplementary Modules to Boost System Capabilities
Remote Manager
Call repository for companies with two or more locations looking to maintain multi-site call monitoring.
Call Recording
Replay Call Recording software delivers high quality recordings. Record calls for quality assurance to dispute resolution, and everything in between.
Contact Us
Talk to us to discuss your business needs