Record and Analyze to Maximize First Call Resolution
Record and analyze to maximize first call resolution. Using the right call recording software can promote higher and more consistent FCR rates.
Identify and Capitalize on Upsell Opportunities
Learn how call center management uses call recording optimize the workforce to identify and capitalize on upsell opportunities on a regular basis.
How to Improve Call Center Morale
Since it's vital to improve the mood of call center environments, managers and supervisors should use all the tools in their arsenals to reach their goals.
Do You Have the Right Tools to Mitigate Call Center Workflow Issues?
Here are two examples of how call center supervisors can bolster agent productivity using the right tools to mitigate call center workflow issues.
How Can You Better Lead Your Call Center?
As a leader in a call center setting, you need to figure out how to lead your team so they not only satisfy their quotas, but so that they are satisfied and proud in their own work.
Call Recording as a Quality Assurance Solution
Replay Call Recording as a quality assurance solution ensures clients receive the best customer service and enables employees to improve their performance.