Our Call Monitoring products are invaluable to guard against lost revenue, productivity, and unnecessary telephone costs.
Many industries continue to be telephone-intensive, meaning telephones are a primary channel for conducting business. When it comes to knowing how employees utilize their time on the phone, supervisors needs a tool to monitor and regulate their employees’ activity. That tool is Tapit NOVA Call Accounting by Trisys Inc. It provides supervisors with the metrics they need to determine and drive productivity, identify top performers, detect areas for improvement, and unlock opportunities for additional savings. It logs all telephone activity and transforms large amounts data into valuable and useable information that is available in over 125 reports and can be converted into various formats (Word/Excel/PDF).
Tapit NOVA is the most widely deployed call accounting solution in the country. Report generation is flexible, customizable and can be set to predetermined levels. Tapit NOVA is convenient for supervisors to track individual or group telephone performance and analyze key call indicators to discover their most productive (and unproductive) employees. 22 percent of all telephone calls made during business hours at a standard company are not related to the business itself – Tapit NOVA can help you identify where these are and reduce or eliminate this lost productivity. Plus, reports can be developed into performance matrices that align with company best practices.
Tapit NOVA’s browser-based, easy-to-use interface is equipped with advanced search filters, making the process of focusing on specific calls hassle-free. Among other useful features, NOVA helps track the validity of long-distance bills and determine how best to allocate phone costs across departments or divisions. This equips supervisors with the tools to identify fraud and manage workers more resourcefully.
Our Call Accounting software also allows companies to control costs from inception and further detect ways to enhance productivity, ensuring that each call your company makes adds value to your company. The seamlessly integrated Replay feature turns your telephone conversations into irrefutable voice records, providing accurate documentation of verbal discussions.
Replay Call Recording together with Tapit NOVA Call Accounting solutions can help resolve all types of problems with inefficiency. Our productivity management tools are invaluable guards against fraudulent activity, lost revenue, unnecessarily high telephone costs, and improper staffing. We help you cut down on waste to protect the bottom line of your organization and optimize your workforce at the same time.
