Replay CSO Call Recording
Cisco Call Recording
Replay CSO is designed to record phone conversations taking place on Cisco IP phone systems.
It runs unobtrusively on your network, monitoring Skinny and RTP (audio) traffic via SPAN port of a network switch for desired calls, and converts them into call recordings.
Never Lose A Single Feature
- Browser Based Interface
- Recordings can be played, downloaded or emailed as attachments
- Works on switched or hub-based Ethernet networks
- Advanced role-based security
- Optional encryption of recordings
- Tracks Ring Time, On-Hold Times, Abandoned Calls And Many More
- Call recordings are saved as .WAV files
- Built-in easy auto-archive and auto-backup functionality for recordings
- Flexible storage for recordings (local/network drive or NAN/SAN)
- Ability to pause and restart recording during conversations
- Text notes may be added during playback of recordings, allowing alternative search capabilities by entire or partial words
- Automated cataloging and centralized voice repository
- Automated archiving and deleting of recordings
- Supports Client Account and Matter Codes
Supplementary Modules to Boost System Capabilities
Remote Manager
Call repository for companies with two or more locations looking to maintain multi-site call monitoring.
See How Replay CSO Call Recording is seamlessly integrated and accessed through our Tapit Call Accounting software
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