The field of hospitality is one that will always exist. As long as people have the travel bug or live far away from family and friends, there will be a need for hotels, motels, or bed and breakfasts along the way to accommodate travelers on their journeys. Of course, there is much more that goes into hosting nomads than offering up a room for rent in a home. Along with specific permits and tax forms, those venturing into the industry need to have a proper call accounting solution, such as Tality Call Accounting from Trisys.
Past and present need
In this day and age where people seem to be glued to their mobile phones, there are very few instances where analog phones come into play. In hospitality, however, these phones are largely still present in lodging accommodations across the country. According to NoJitter contributor Dave Michaels, room phones are not often used on every visit, but they do provide a sense of security for the resident.
For this reason, phones should remain a staple in hotel rooms, and these institutions need to have a call accounting solution like Tality to keep track of the kind of call (internal, incomplete, emergency, etc.) and length of each phone interaction. This is imperative for any business that lodges people on a one-night or extended stay basis, chain hotel, or small-town bed and breakfast.
“Call Accounting is imperative for any hospitality service.”
Keeping costs in line
Hotels used to be a considered places where people could indulge themselves and be pampered. However, many locations are choosing to get rid of the mini bar and room service amenities because they are aren’t as popular anymore. In an interview last year with the “Here and Now” show on Boston’s public radio station, Beth Scott, head of food and beverage for Hilton Worldwide, claimed that even large hotel chains are considering their costs.
However, phone systems remain in rooms because of their value and convenience. Tality call accounting software keeps a close record of all the customer/phone interactions that take place. This information is valuable not only for hotel billing purposes, but also for law enforcement reasons in the event of a crime or missing person.
When the stakes come to this, it’s vital that these call accounting solutions perform at the highest quality. Tality Call Accounting from Trisys not only provides such a product, but it can also be customized, and reports of all shapes and sizes can be created with the click of a button. Since Tality fits in to any Property Management System, it keeps initial costs low and allows you to focus on the business at hand. Hospitality services provide lodgers with support just as Trisys provides clients with a comprehensive service.
