Some people are surprised to learn the practice of recording telephone calls has been around for some time. Businesses have been using various methods over the years to record inbound calls and ensure their employees are providing the highest levels of customer service, verify order accuracy, satisfy state and government regulatory compliance, resolve customer disputes, and help with employee training and development. In the past, having this ability was limited to larger firms because of the costs associated with implementing such a solution. Small and medium operations often could not afford such expenditures, so they did not have the luxury of having this ability.
However, that has changed; and, today, there are affordable options for any size business operation designed to fit into their budgets, like Replay Call Recording. As a result, there is more flexibility in this solution to a wider range of customers and clients. Call Recording is no longer limited to only large businesses with deeper pockets. Instead, solutions have expanded to include operations of any size , but also numerous industries. Because Replay is so affordable, it’s considered a cost-effective solution for recording telephone calls regardless of the industry or company size.
In addition, this solution is able to be bundled with, or added onto Tapit NOVA Call Accounting solutions. If you already are using Tapit NOVA but want to expand the existing system to capture and record voice conversations, or desire both call accounting and call recording, you have a solution which is easy to use. Both applications use the same web-based interface, while satisfying companies’ needs and requirements, and fitting into their budgets.
